Shipping Policy
This page illustrates standard shipping services, rates and explains shipping policy for our online store SURGICAL123.COM
Shipping Destinations:
We ship worldwide.
Shipping Service Options:
We offer multiple shipping service options for our customers from around the world. This table illustrates available shipping options based on your location.
|
Country
|
Standard Shipping Option
|
Expedite Shipping Option
|
|
United States
|
Standard Flat Rate/ UPS Ground
|
UPS Next Day Air*
|
| Australia, Brazil, Canada, France, Germany, Great Britain, Hong Kong, India, Japan, Kuwait, Mexico, New Zealand, Romania, Russia, Saudi Arabia, Spain, Turkey, U.A.E.
|
Standard Flat Rate / USPS International
|
FedEx International
|
| Rest of the World
|
USPS International
|
FedEx International
|
Standard Shipping Rates:
This table illustrates standard flat rate shipping for United States and select countries. These rates are displayed in shopping cart while you order online.
|
Merchandise Amount
|
United States - Shipping
|
International - Shipping
|
|
$0.01 - $49.99
|
$7.75
|
$24.00
|
|
$50.00 - $99.99
|
$9.50
|
$28.00
|
|
$100.00 - $199.99
|
Free Ship
|
$32.00
|
|
$200.00 - $399.99
|
Free Ship
|
$40.00
|
|
$400.00 and up
|
Free Ship
|
$45.00
|
* UPS Next Day Air and Fedex International rates can be viewed in checkout step 2.
* International customers responsible for Customs, Taxes and Duties as applicable within their respective countries.
Standard Shipping Days in Transit (United States Only):
Transit time vary by location. Map below indicates the estimated days in transit (after your order has shipped), actual time may vary;
Order Processing:
We have 98% fulfillment capacity. In stock items are shipped within 1-2 business day. If there is a change, you will be notified via email. Fax and phone orders may take additional 2-3 days for processing. All orders subject to stock availability. Usually entire order is shipped together, however, in some cases your order may be shipped from different locations and may arrive in separate packages.
Same Day Shipping:
Orders received and confirmed before 12:00 PM Eastern Time, can be shipped on same business day. Our office is closed on Saturday, Sunday and Federal Holidays. Orders received during the weekends/holidays will be shipped on following business day.
Order Status Information:
Every order goes through a series of status changes. This table illustrates the shipping process and status information as your order moves through our system.
| Order Status
|
Order Status Details
|
| Order Received
|
Order is being reviewed by our sales team.
|
| Sent to Warehouse/Processing
|
Order has been approved & forwarded for shipping.
|
| Shipped
|
Order completed and shipped to customer.
|
Back Ordered Items:
Usually, orders are shipped in full. In case, where an item is out of stock or back ordered you will be notified immediately. Or we may also substitute your ordered item with a similar item. You will be billed only for the items that were shipped to you.
Shipping Locations:
Most orders are shipped & processed from our shipping facility at; 199 Laidlaw Ave. Jersey City, New Jersey United States. We also use drop ship service from our vendors located in MA, NY, PA and NJ. All orders shipped on first come first serve basis. Subject to stock availability.
Damaged/Short Shipments:
If shipment arrives damaged or contents missing, file complaint with carrier immediately and notify us. Short/missing shipments must be reported within 2 business days.
Prices Subject to Change Without Prior Notice:
For all prices, products & services we reserve the right to make adjustments due to changing market conditions. Items subject to availability, price changes, discontinuation etc. We make every effort to ensure
accuracy of pricing on Surgical123.com - We verify changes regularly and
do our best to update prices & availability in shortest time
possible. However, we cannot be responsible for errors, omissions.
Fedex, UPS and USPS, names, trademarks, logos used on this website is the property of their respective companies.