Shipping & Sales Terms:
This page illustrates standard shipping services, rates and explains shipping terms for our online store Surgical123.com / Excelinnovative LLC.
We ship worldwide.
Shipping Service Options:
We offer multiple shipping service options for our customers from around the world. This table illustrates available shipping options based on your location.
Flate Rate Shipping
Standard / UPS Ground
UPS 2nd Day Air*
UPS Next Day Air*
| Australia, Brazil, Canada, France, Germany, Great Britain, Hong Kong, India, Japan, Kuwait, Mexico, New Zealand, Romania, Russia, Saudi Arabia, Spain, Turkey, U.A.E.
Standard International / USPS International
|Rest of the World
The shipping rates and service options are displayed in the shopping cart. United States customers may enter their zip code to calculate the shipping costs. While international customers must select their country (from drop down window) to see the shipping rates. We ship via; USPS, UPS, Fedex whenever possible. Charges are prepaid and added to order amount.
* UPS Next Day Air and Fedex International rates can be viewed in checkout step 2.
* International customers responsible for Customs, Taxes and Duties as applicable within their respective countries.
Standard Shipping Days in Transit (United States Only):
Transit time vary by location. Map below indicates the estimated days in transit (after your order has shipped), actual time may vary;
For your convenience, we provide several payment alternatives. We accept major credit cards, American Express, Discover, Mastercard, Visa, Paypal and wire transfers.
Purchase Orders / Net 30 Days Term:
In addition, we accept purchase orders from Hospitals, Clinics, Institutions, Veterinarians, and not for profit organisations. Customers can fax in the purchase orders to 1-866-787-8776. Customers can pay immediately with a major credit card or any order can be billed to the customer account. All sales are subject to approval. Invoices are payable within 30days. Visit Surgical123.com for the most current prices.
There is no minimum order requirements.
The order confirmation / acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price.
Surgical123.com reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that Surgical123.com / Excelinnovative LLC 's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Surgical123.com / Excelinnovative LLC for the product giving rise to Surgical123.com / Excelinnovative LLC's liability.
We have 98% fulfillment capacity. In stock items are shipped within 1-2 business day. If there is a change, you will be notified via email. Fax and phone orders may take additional 2-3 days for processing. All orders subject to stock availability. Usually entire order is shipped together, however, in some cases your order may be shipped from different locations and may arrive in separate packages.
Same Day Shipping:
Orders received and confirmed before 12:00 PM Eastern Time, can be shipped on same business day. Our office is closed on Saturday, Sunday and Federal Holidays. Orders received during the weekends/holidays will be shipped on following business day.
Order Status Information:
Every order goes through a series of status changes. This table illustrates the shipping process and status information as your order moves through our system.
||Order Status Details
||Order is being reviewed by our sales team.
|Sent to Warehouse/Processing
||Order has been approved & forwarded for shipping.
||Order completed and shipped to customer.
Back Ordered Items:
Usually, orders are shipped in full. If unexpectedly, an item is out of stock or back ordered it may take longer to ship your order. However, in all cases you will be notified immediately with a choice to cancel or hold order until shipped. Or we may also substitute your ordered item with a similar item. You will be billed only for the items that were shipped to you.
Most orders are shipped & processed from our drop ship facility at; 199 Laidlaw Ave. Jersey City, New Jersey United States. We also use drop ship service from our vendors located in MA, NY, PA and NJ. All orders shipped on first come first serve basis. Subject to stock availability.
If shipment arrives damaged or contents missing, file complaint with carrier immediately and notify us. Short/missing shipments must be reported within 2 business days. If your order has not arrived or delivered within 2 weeks from the shipping date, please contact us immediately. Missing package claims can be reported upto 2 weeks from shipping date.
Prices Subject to Change Without Prior Notice:
For all prices, products & services we reserve the right to make adjustments due to changing market conditions. Items subject to availability, price changes, discontinuation etc. We make every effort to ensure accuracy of pricing on Surgical123.com - We verify changes regularly and do our best to update prices & availability in shortest time possible. However, we cannot be responsible for errors, omissions.
All instruments are non-sterile unless described in item title and/or details page. Before you use any product for health care, we advise that you consult with your physician or primary healthcare proovider and seek appropriate advice and supervision prior to use. These products are not intended to cure any disease. When buying from us, buyer agrees that he/she is an authorized purchaser/buyer of the professional instruments. Products offered for sale are not intended for use by children/minors. Excelinnovative LLC / Surgical123.com assumes no responsibility for consequential damages or injury resulting in the use of its products. Prices are subject to change without notice. Not responsible for typographical errors.
Please see Returns Policy link at the footer of this page.
Fedex, UPS and USPS, names, trademarks, logos used on this website is the property of their respective companies.